Best Price Guarantee

Price matching is a common retail pricing strategy used by many e-commerce businesses to build trust and remain competitive in the market. Shopify also discusses this approach in its ecommerce resources.

At Luna Secret, we are committed to offering quality intimate wellness products at the very best prices. Our buying power allows us to source premium products at competitive prices—and we pass those savings directly to you. This means you won’t find genuine products cheaper at any other trusted Australian adult retailer. If you do, we welcome you to contact us to request a price match. We also guarantee that all our products are 100% genuine, accurately described, and in stock for fast dispatch.

Our best price guarantee adult store Australia policy ensures customers always receive competitive pricing.

Best Price Guarantee Terms & Conditions

By requesting a price match, you acknowledge and agree to the following conditions:

  • We only consider price matches from reputable Australian adult retail websites.
  • Price matches do not apply to marketplaces, discount sites, deal sites, or auction sites (e.g., eBay, Amazon, Catch, Kogan).
  • Competing products must be genuine, compliant with Australian standards, and not overseas versions requiring foreign power adapters.
  • The price on the competing site must be the current standard price (normal price), not a promotion or sale, and shown in Australian dollars.
  • The product must be in stock and available for immediate dispatch.
  • Our Best Price Guarantee is valid before you place your order. Price matches cannot be applied retroactively after purchase.
  • Approved price matches cannot be used with other promo codes or vouchers.
  • When assessing a price match request, the value of loyalty points redeemable at our store will be taken into consideration.
  • If a price match is approved, Luna Secret will also consider standard shipping costs charged by the other retailer to ensure a fair and transparent comparison.

We reserve the right to review and decline any price match request at our discretion, and these terms may change at any time.

How to Request a Price Match

To request a price match, simply email Luna, your Intimacy Concierge, at service@lunasecret.com.au, including the product link and listed price from the competing site. Each request is carefully reviewed to ensure you get the best price without compromising your shopping experience.

This makes Luna Secret a trusted choice for the best price guarantee adult store in Australia.

More Questions: visit FAQs.