Privacy Policy
At Luna Secret, your privacy is our top priority. We understand that your personal information is sensitive, and we are committed to protecting it with the utmost care. This policy explains how we collect, use, and safeguard your personal information when you shop with us, interact with our website, or use our digital services. We comply with all applicable Australian privacy laws and ensure our team is fully aware of their responsibilities.
Why We Collect Your Information
We collect personal information to:
- Deliver your orders and provide our services seamlessly
- Understand your preferences to offer a more personalized experience
- Improve our website, products, and services
- Share promotions, offers, or updates that may interest you
How We Collect Information
We collect personal information to:
- Orders placed on our website or at our physical locations
- Registration in loyalty programs such as Luna Secret Member Programs
- Interaction with our digital platforms, customer support, or surveys
What Information We Collect
The personal information we collect may include:
- Name, delivery and billing addresses
- Phone number and email address
- Age and date of birth
- Gender (if voluntarily provided)
- Purchase history and preferences
Who We Share Your Information With
To fulfill our services, we may share your personal information with:
- Delivery and logistics companies
- Mail houses or third-party fulfillment providers
- Government authorities as required by law
We ensure that these third parties agree to protect your privacy and use your data only for the purposes stated.
Accessing or Updating Your Personal Information
You may access or update your personal information by contacting our customer service at service@lunasecret.com.au.
Data Sharing and Marketing
Data collected via Google Analytics may be shared with trusted partners or service providers who assist us in business operations, but personally identifiable information will not be disclosed unless necessary or required by law. We may also use remarketing via Google Ads. You can opt-out by visiting the Ads Preference Manager or the Network Advertising Initiative opt-out page. If you receive marketing emails from us and wish to unsubscribe, contact us at service@lunasecret.com.au.
More Information
For further details on privacy and your rights, please visit the Office of the Australian Information Commissioner at https://www.privacy.gov.au/
Still have questions? Visit our FAQs to find more answers.
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