Terms and Conditions

For the avoidance of doubt, any reference to “Luna Secret”, “we”, “us” or “our” in these Terms refers to the relevant operating entity of Luna Secret. Any reference to “you” or “your” refers to the visitor, user, and/or customer of the Luna Secret website. This page, together with any policies or documents referred to herein, sets out the terms and conditions on which we provide access to our website and sell products to you (the “Terms”). These Terms apply to all visitors, users, and customers of the Luna Secret website (the “Website”). By accessing, browsing, placing an order, or otherwise using the Website, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree to these Terms, you must not use the Website or purchase any products from us. Your statutory consumer rights are not affected.

Use of the Website

Access to and use of the Website, including all interactive features, AI-powered tools, chat functions, widgets, blogs, and related services, is provided on an “as is” basis. While we take reasonable care to ensure that the information on the Website is accurate and up to date, we make no warranties or representations, whether express or implied, regarding the completeness, accuracy, or reliability of any content. We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice.

Age Restriction

The Website is intended strictly for adults. You must be 18 years of age or older to access the Website or purchase any products. By using the Website or placing an order, you confirm that you are at least 18 years old. If we reasonably believe that you are under the age of 18, we reserve the right to cancel your order and restrict or terminate your access to the Website.

Orders & Acceptance

All orders placed through the Website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock limitations, or suspected misuse or fraud. A legally binding contract is formed only when we dispatch your order and issue a dispatch confirmation email. Prices displayed on the Website may change at any time but will not affect orders that have already been accepted and dispatched.

Artificial Intelligence Tools & Assistants

The Website may include AI-powered tools or automated assistants designed to support browsing, discovery, or general product guidance (the “AI Tools”). You acknowledge and agree that:

  • The AI Tools are automated systems and not human advisors.
  • AI-generated responses, recommendations, or suggestions are provided for general informational purposes only and may contain inaccuracies, omissions, or bias.
  • AI-generated content does not constitute professional, medical, therapeutic, or expert advice.

You must independently review product descriptions, pricing, and usage instructions on the relevant product pages before making any purchase or using any product. The AI Tools are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Luna Secret makes no guarantees regarding the accuracy, reliability, or suitability of any AI-generated content. In the event of any discrepancy between information provided by an AI Tool and information displayed on a product page, the product page shall prevail. By relying on any AI-generated content, including making a purchase based on such content, you acknowledge that you do so entirely at your own discretion and risk.

User Inputs to AI Tools

When using AI Tools, you may submit information, preferences, or prompts (“Inputs”). You represent and warrant that:

  • You have the right to provide such Inputs;
  • Your Inputs do not violate any applicable laws or these Terms; and
  • Your Inputs do not contain unlawful, harmful, misleading, or inappropriate content.

You remain solely responsible for all Inputs you provide and any consequences arising from your use of the AI Tools.

Product Use & Responsibility

All products sold by Luna Secret are intended for personal, private use only. Products must be used in accordance with any instructions provided. You acknowledge that you are solely responsible for the safe and appropriate use of any product purchased from us. Nothing on the Website, including AI-generated content, is intended to provide medical diagnosis or treatment or replace professional medical advice.

Returns & Refunds

Due to the intimate nature of our products, hygiene and safety are of paramount importance. Our Refund Policy forms part of these Terms. Sealed products that have been opened are generally non-returnable for health and hygiene reasons, except where required by applicable consumer law or where a product is faulty.

Privacy & Data Protection

We take data protection seriously. Our Privacy Policy explains how we collect, use, store, and protect your personal information, including information provided through AI Tools. By using the Website, you consent to the data practices described in our Privacy Policy.

Fraud Prevention

We reserve the right to take reasonable measures to prevent fraudulent activity. Where false or misleading information is provided or fraud is suspected, orders may be cancelled and relevant information may be shared with fraud prevention services or authorities where permitted by law.

Intellectual Property

All content on the Website, including text, images, graphics, logos, and design elements, is the property of Luna Secret or its licensors and is protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or exploit any Website content for commercial purposes without our prior written consent.

Disclaimer & Limitation of Liability

To the fullest extent permitted by law, Luna Secret shall not be liable for any indirect, incidental, consequential, or unforeseeable losses arising from your use of the Website, AI Tools, or products purchased from us. Nothing in these Terms limits or excludes liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any rights that cannot be excluded under applicable consumer law.

Governing Law

These Terms are governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms from time to time. Any changes take effect immediately upon being published on the Website. Continued use of the Website constitutes acceptance of the updated Terms.

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